1.1 In these terms and conditions (“Terms and Conditions”), the following terms shall have the following meanings, unless expressly stated otherwise:
-Consumer: the natural person who,not acting in the course of a profession or business, purchases Products from The Rinz via the Webshop.
-Agreement: the agreement betweenThe Rinz and the Consumer regarding the purchase and delivery of the Products.
-Products: all products available to order on the Website and in the Webshop and to be delivered by The Rinz.
-The Rinz: the private limited liability company
The Rinz B.V., registered in Aalsmeer, Chamber of Commerce number: 62752464 - Website: the website of The Rinz, accessible via www.therinz.com and all associated subdomains.
-Webshop: the online store of The Rinz, accessible via the Website.
2.1 These Terms andConditions, which are presented and accepted by the Consumer before and/or during the ordering process in the Webshop, apply to every offer made by TheRinz through it's Webshop and to every Agreement concluded between The Rinz and the Consumer, unless and to the extent that deviations from these Terms and Conditions have been expressly agreed upon in writing.
2.2 Orders can only be placed via the Webshop for deliveries within the Netherlands.
2.3 If one or more provisions of these Terms and Conditions prove to be null or voidable, the remaining provisions shall remain in full force and effect.
2.4 If you are designated by The Rinz as a “business customer,” these Terms and Conditions also apply to you, provided that additional and/or different terms may be agreed upon. In the event of conflicting agreements, the differing agreements take precedence.
3.1 An Agreement is concluded when the Consumer accepts the offer from The Rinz as shown in the Webshop by placing an order, subject to Article 3.2.
3.2 The Rinz reserves the right, based on factual circumstances and objective grounds, torefuse an order or to attach additional or different conditions to its execution.
3.3 After theConsumer has accepted the offer and successfully completed the payment through the Webshop, the Consumer will receive an order confirmation from The Rinz by email.
4.1 The Consumer has a Right of Withdrawal, meaning a cooling-off period of 14 days. Within 14days of receiving the Product, the Consumer may dissolve the Agreement without stating reasons and thereby cancel the purchase.
4.2 During the cooling-off period, the Consumer shall handle the Products carefully, only opening or unpacking them to the extent necessary to establish the nature and characteristics of the Products. This means that Products may not be connected or installed. 4.3 If the Consumer does not comply with the obligations inArticle 4.2, the Products will be subject to depreciation, for which theConsumer is liable. This means that if the Consumer returns used Products within the cooling-off period, they are no longer entitled to (full) reimbursement of the purchase price.
4.4 If the Consumer wishes to exercise their Right of Withdrawal, they must notify The Rinz within the cooling-off period using the model withdrawal form available on the Website or in another clear written manner.
4.5 The Consumer must return the Products in the original packaging as soon as possible, but no later than 14 days after the notification referred to above.
4.6 The risk and burden of proof for proper and timely exercise of the Right of Withdrawal rests with the Consumer.
4.7 If the Consumer exercises the Right of Withdrawal, they may return the Products free of charge in the original packaging.
4.8 Upon exercise of the Right of Withdrawal, The Rinz will reimburse the purchase price of theProducts within 14 days of receiving the returned Products.
4.9 Refunds will be made using the same payment method as used by the Consumer, unless the Consumer agrees to another method.
5.1 The Rinz takes the utmost care in receiving and delivering orders.
5.2 The delivery times stated on the Website are indicative and do not entitle the Consumer to dissolution or compensation in case of delays, unless expressly agreed otherwise in writing.
5.3 The Rinz will execute accepted orders with due speed, but within 90 days after receipt,unless a longer delivery period has been agreed. In case of unreasonable delay,not due to force majeure, the Consumer may dissolve the Agreement in writing. Incase of force majeure, The Rinz will refund the purchase price within 5 to 10business days.
5.4 The delivery address is the address provided by the Consumer at the time of ordering. 5.5 In case of force majeure, the agreed delivery time is extended by the duration of the force majeure situation.
5.6 If the Consumer fails to provide the information or instructions necessary for delivery, The Rinz is entitled to cancel the order.
6.1 Prices in the Webshop include VAT but exclude shipping and transaction costs. The agreed price applies only to the placed order. The Rinz reserves the right to change Webshop prices for Products, meaning future orders may have different prices.
6.2 Payments must be made using the payment methods specified in the Webshop.
6.3 The Consumer must promptly notify The Rinz of any inaccuracies in payment data, address, or contact information.
6.4 If The Rinz owes the Consumer any amount,it may offset this against outstanding amounts owed by the Consumer.
7.1 The Rinz guarantees that the Products it delivers meet the usual requirements and standards. This warranty is limited to 2 years from the date of purchase. After this period, The Rinz can no longer guarantee quality.
7.2 If there are problems with the Products, The Rinz will determine whether there is a defect.If so, The Rinz will replace the Product free of charge, provided it is notified within the period specified in Article 10.1.
7.3 Warranty-related work will only be carried out during normal working hours.
7.4 This warranty expressly excludes defects caused by misuse, insufficient maintenance, negligence, accidents, and/or normal wear and tear. “Misuse” includes, but is not limited to, unauthorised use of the Products and/or failure to follow installation and replacement instructions.
8.1 Products must always be installed, connected, and/or used in accordance with the accompanying instructions.Installation, connection, and/or use is at the Consumer’s own risk.
8.2 If Products are installed, connected, and/or used for other purposes, after expiry dates, or in violation of these Terms and Conditions and/or instructions, The Rinz is not liable for resulting damages.
8.3 Immediately upon receipt, the Consumer must check the Products for visible defects and/or damage. If present, theConsumer must not use the Products and must contact The Rinz for replacement.
9.1 The Rinz is not liable for loss or damage resulting from circumstances not attributable to it's fault and which cannot reasonably be attributed to it under law, legal acts, or common opinion.
9.2 If either party is affected by force majeure and invokes it, each party may dissolve the
Agreement without judicial intervention if the situation continues and no foreseeable end is insight.
10.1 Complaints regarding the execution of the Agreement and/or delivered Products must be submitted in full and clearly described to The Rinz within 2 months after theConsumer has discovered the defects.
10.2 Complaints submitted within this period will be answered within 14 days of receipt. If more time is required, The Rinz will send a confirmation and an indication of when the Consumer can expect a detailed response.
10.3 The Consumer must give The Rinz at least4 weeks to resolve the complaint in mutual consultation.
11.1 The Rinz processes personal data provided by the Consumer for the performance of the Agreement. For more information, the Consumer can consult The Rinz’s privacy policy via: https://www.therinz.com/privacy-policy
11.2 The Consumer is obliged to keep their customer and (if applicable) payment details stored in the Webshop account up to date.
13.1 All legal relationships between The Rinz and the Consumer are exclusively governed byDutch law.
13.2 Disputes between The Rinz and theConsumer will be settled by the court of the defendant’s place of residence.
14.1 The Rinz is entitled to amend or supplement these Terms and Conditions at any time. The version of the Terms and Conditions available on the Website and Webshop is the most current version. The Consumer can view, download, and print these Terms and Conditions via the Website and Webshop.
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To exercise these rights, contact us atInfo@therinz.com.We will respond within one month.To verify your identity, we may ask for a copy of your ID. Please black out your photo, MRZ (machine-readable zone), document number, and personal identification number. This copy will be deleted immediately after processing your request.If you are not satisfied with how we handle your data, please contact us first.You also have the right to file a complaint with the Dutch Data ProtectionAuthority.
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This privacy policy applies to all our entities and locations.
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